Birdify Privacy Policy

This Privacy Policy explains how [FULL LEGAL NAME] ("Birdify", "we", "us") collects, uses, discloses, and protects personal data in connection with the Birdify Service. This Policy is an international baseline and works together with any additional disclosures required under local law.

We collect information you provide directly, such as account registration details, billing contact information, and support communications, as well as information generated through your use of the Service.

• Account information: name, email, business name, role
• Billing information handled by our payment provider (Birdify does not store complete card details)
• Usage data: log data, device and browser information, feature usage
• Content you submit, including review responses and support messages

If you connect a Google Business Profile account, we access data made available through Google's APIs, such as reviews, ratings, and business listing information, in order to provide monitoring, analytics, and response features. This data is used and, where applicable, disclosed in accordance with Google API Services User Data Policy requirements.

We use artificial intelligence models to analyze review content and generate insights, scores, and suggested responses. This may involve processing review text and related metadata through AI processing systems, including third-party AI providers acting as service providers under contractual confidentiality and data protection obligations.

We engage service providers and sub-processors to help operate the Service, including hosting infrastructure, AI processing providers, analytics tools, communications tools, and an independent payment provider and, where applicable, a Merchant of Record that processes payment data on our behalf. These providers are contractually bound to protect personal data and use it only to provide services to us.

Because Birdify operates internationally and uses service providers located in multiple countries, personal data may be transferred to and processed in countries other than your own. Where required, we use appropriate safeguards, such as standard contractual clauses or equivalent mechanisms, to protect data transferred internationally.

We retain personal data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods for specific data types may vary by plan and by applicable law.

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. You may exercise these rights by contacting us using the details below; we will respond in accordance with applicable law.

We use cookies and similar technologies to operate the Service, remember preferences, and understand usage patterns. Where required by law, we request consent for non-essential cookies.

We use administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You may request deletion of your account and associated personal data by contacting us. Certain data may be retained where necessary to comply with legal, tax, accounting, or dispute-resolution obligations.

The Service is intended for business use by adults and is not directed to children. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. We will publish the updated version with a new effective date and, for material changes, provide notice as described in our Terms.

For privacy questions or to exercise your rights, contact [FULL LEGAL NAME], [ADDRESS], Chile, at [SUPPORT EMAIL].